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If your designated spot has been taken by another vehicle: 


  • If your spot is taken during ParqEx office hours (8am-6pm, M-F):
    • Call ParqEx customer support to be reassigned to another open space or receive a refund
      • Please capture the information of the vehicle parked in your designated spot
    • Send an email to support@parqex.com,  along with the information of the vehicle in your designated spot.

  • If your spot is taken outside of ParqEx office hours:
    • Search the ParqEx app to see if there is another open spot at the same property

      • If another spot is available, park there and send an email to support@parqex.com to inform us of the spot you parked in, along with the information of the vehicle in your designated spot. This will protect you against tickets/tows

      • If another spot at the same property is NOT available, request a refund by sending an email to support@parqex.com, along with the information of the vehicle in your designated spot.

      • Seek an alternate arrangement, either through the ParqEx app or outside parking provider

    • Alternately, call ParqEx customer support to leave a voicemail on our Emergency Line

      • Voicemail must include your name, the address of your reservation, and the information of the vehicle in your spot. We are unable to assist further without this information

      • Emergency voicemails are delivered to an on-call agent and are prioritized by urgency level. We wil return your message as soon as possible

    • Pictures of violator vehicles are encouraged and can be sent to support@parqex.com



If your spot is inaccessible for another reason: 

  • Please follow the steps in the first section of this article under "If your designated spot has been taken by another vehicle." Instead of information on the violator vehicle, provide information on the blockage (ex, equipment, snow, act of God) in your message 


Contact ParqEx customer support with any questions