Cancel Reservation/ Subscription

Modified on Wed, 12 Apr 2023 at 11:21 AM

The default ParqEx cancellation policy is as follows: You may cancel your reservation for a full refund at any time, up until 2 hours before the start time of the reservation. Monthly subscriptions can be canceled at any time as well, however will remain in effect until the end of the month in which the reservation was canceled.

Note that this cancellation policy is in effect by default, but specific properties may have different cancellation policies. Be aware of this when creating a reservation.

If you need to cancel a future reservation and it is 2 hours or more before it has started, follow these steps after logging into your ParqEx account:

If you need to cancel a monthly subscription so it does not renew again, scroll to the end of this article. The process is almost identical and the pictures apply to both processes.
  1. Make sure you are on the Renter Dashboard.
  2. Click on My Orders.
  3. Click on the order you would like to cancel.
  4. Scroll down to the section labeled Cancellation Policy.
  5. Click Cancel This Reservation. You will be prompted to confirm the cancellation via a pop-up window.

If you cancel your reservation and it is still within the cancellation policy, you will be automatically refunded. For questions about refunds/cancellation if your reservation has already started or ended, please contact ParqEx Customer Support at support@parqex.com.

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If you need to cancel a monthly parking subscription, keep in mind that you are only canceling the auto-renewal. If you cancel the renewal in the middle of the month, you will continue to have access to the parking until the end of the month. ParqEx does not offer prorated refunds for canceled monthly subscriptions. If you need to cancel your monthly subscription so it does not renew, the process is similar to canceling a short-term reservation.

  1. Make sure you are on the Renter Dashboard.
  2. Click on My Orders.
  3. Click on the order you would like to cancel.
  4. Scroll down to the section labeled Cancellation Policy.
  5. Click Cancel Subscription. You will be prompted to confirm which month you would like to cancel for via a pop-up window.


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