Contact ParqEx

Modified on Mon, 17 Jul, 2023 at 1:34 PM

ParqEx office hours are 7am-12am CST, Monday through Friday

By Email:
- Contact us at support@parqex.com for any questions, concerns, or assistance.
By Live Web Chat:
- ParqEx customer support is available via live web chat during business hours at parqex.com via the Tawk widget, or you may leave a message on the widget and someone will get back to you as quickly as possible.
By Phone:
- During business hours, contact a live support agent by calling 1.855.727.7391
- Outside of business hours, leave a voicemail at 1.855.727.7391
- To contact our Emergency Line outside of business hours, leave a voicemail at 1.855.727.7391 ext 9
  - Voicemails MUST include your name, the property at which you have a reservation, and a description of your emergency. We cannot assist further without these details. Order ID numbers are appreciated and help us provide a quicker response.
  - Emergency Line voicemails are sent to an on-call agent and prioritized by level of urgency. We will respond to your message as soon as possible

We strive to provide comprehensive support to our valued customers through our business hours, which include phone, chat, and email support. Additionally, we understand that emergencies can happen outside of regular business hours, which is why we also have a dedicated after-hour emergency support service.

When a customer contacts us after hours, our customer support team ensures that their needs are addressed promptly. Customers are asked to specify if their request is an emergency, and if they select the emergency extension, they can leave a detailed message. The message is then transcribed and forwarded to our highly-trained emergency support team.

Our emergency support team is equipped to handle urgent situations in accordance with our Service Level Agreement (SLA). They prioritize and respond to each emergency based on the nature and severity of the situation, taking immediate action to resolve the issue and minimize any potential disruption to our customers' operations.

We are committed to providing exceptional support to our customers, not only during our normal business hours, but also during emergencies. Our dedicated emergency support system ensures that urgent issues are addressed promptly and efficiently, reflecting our commitment to customer satisfaction and service excellence.