You can quickly and easily contact spot owners with any questions you may have about a spot. The only requirement is that you must be logged into your ParqEx account. There are two ways to reach out to an owner:

To contact the owner of your current reservation

  • View the order details page under "My Orders" on your ParqEx profile
  • Send a message through the inbox feature

To contact an owner without a current reservation 

  • Search for an open spot using the search feature on the ParqEx app
  • Select "Book" on the desired spot
  • Select "contact owner" on the details page
  • Send a message through the inbox feature


  • Property owners cannot issue refunds, please contact ParqEx customer support for refund assistance
  • If a property owner does not return your message, contact ParqEx customer support¬†

Companion articles:
Find a spot in Search-

Contact ParqEx Customer Support-